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RETURNS and WARRANTIES |
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Behind the Mask will only accept returned items that fit the following criteria: |
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- Never used or worn
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Within 30 days of purchase with copy of invoice
- No warranty or return on replacement Blades and Wood sticks
- No returns on ice skates once sharpened
- Returned in original package or skate box
- All products under manufactures warranty for breakage and wear
- All returns subject to 10% restocking fees
- Skates will be credited minus the free shipping charge for out of state sales
- Special Orders must be paid in full before order will be placed
- No returns on any Special Orders
- Special Orders include but are not limited to custom products, products we do not stock, or products that are out of stock
- All returns must accompany a return authorization (RA )number issued by Behind the Mask or they will be refused
- Returning items must have the Return Authorization number (RA) affixed or written on the package and must be in resalable condition
- Behind the Mask assumes no responsibility for damage to products during shipping
- All damage in shipment goods must be immediately reported to the shipping company and claims placed with them
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*Behind the Mask (BTM) only warranties products purchased from BTM.
**We will not honor any manufactures warranties on products not purchased from BTM. |
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